TERMS OF SALE

25th February 2026

BACKGROUND:

(A) These Terms of Sale together with the attachment and any and all other documents referred to in these Terms of Sale set out the terms and conditions on which you can purchase and receive Wellness Classes or Course(s) either live in person, live online or as a pre-recorded course. You should be aware that when booking, or purchasing, from our website (“Our Site”), https://www.unfilteredhours.com/ our website utilises a third party booking website namely Squarespace.

(B) Please read these Terms of Sale carefully and ensure that You understand them before booking and/or purchasing. If You have any query about anything in these Terms of Sale or the attachment, please contact Us to discuss the same.

(C) All of the information that We give to You will be part of the terms of Our Contract with You whether it is information that We:

are required by law to give to You before You make a purchase; or
voluntarily give to You and You rely on it when deciding to purchase any Wellness Classes or Course.

We give You some of that information before You make a purchase and some of it is set out in these Terms of Sale below.

(D) These Terms of Sale, as well as any and all Contracts, are in the English language only.

(E) These Terms of Sale apply to the sale of Wellness Classes or Courses from Our Site where You are a Consumer.

(F) Terms and information that are specific to accessing Digital Content or online Wellness Classes or Courses from Our Site are set out in the attachment below for ease of reference but they will have the same effect as if set out in these Terms of Sale.

1. Definitions and Interpretation

1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer”

means an individual customer who is to receive, use or make use of Our Wellness Classes and Courses or Digital Content for their personal use and for purposes wholly or mainly outside the purposes of any business, trade, craft or profession;

“Contract”

means a contract for the purchase of any of Our Wellness Classes and Courses or Digital Content;

“Wellness Classes”

means collectively the types of sessions you can book with Us. Examples include pilates, yoga, sound healing, stretching, heels sessions and more;

“Course(s)”

means a series of Wellness Classes booked at the same time running for the period described within the description;

“Purchase Confirmation”

means Our acceptance and confirmation of Your purchase from Us; and

“Trainer”

means the person, teacher instructor, teacher, coach, mentor, counsellor or other individual who may appear in Our Wellness Classes and Courses or Digital Content;

“Digital Content”

means any instructional pre-recorded course (including text, pre-recorded videos, graphics, images, audio, video, pdfs and other content) or access to a designated Telegram Group, as defined by the product You purchase via Our Site;

“Services”

means collectively Wellness Classes and Courses and any Digital Content;

“You/Your”

means the person purchasing Our Services;

“We/Us/Our”

means Iden Co Studios Ltd a company registered in England under number 16733342 and a registered office address of 20 Wenlock Road, London, England, N1 7GU

2. Information About Us

Our Site https://www.unfilteredhours.com/ is owned by Iden Co Studios Ltd.

3. Contacting Us

3.1 If You wish to contact Us with general questions, You may contact Us by email at info@unfilteredhours.com or by post at 20 Wenlock Road, London, England, N1 7GU

3.2 To make a complaint, please see Clause 14.

4. Age Restrictions and Refusal of Attendance at a Wellness Class or Course

4.1 Our Services are only available to individuals over the age of 18.

4.2 We reserve Our right in some cases, particularly in relation to where You have undergone surgery, to insist on a GP letter prior to some Wellness Classes and Courses taking place. Where You purchase Digital Content You must ensure you are fit, well and able to undertake the same.

4.3 Our Services are open to women and those who identify as women.

5. Business Customers

These Terms of Sale deal primarily with Consumer customers. However if you are a business customer purchasing in the course of business (that is in connection with, or for use in, their trade, business, craft of profession), You will NOT benefit from sub-Clauses 11.1, 11.2 and 17.2.

6. Our Services

6.1 You will be directed to provide Your card details via Our Site prior to making a booking or purchasing Digital Content.

6.2 Please note:

6.2.1 You should not book any Wellness Classes or Courses or use any of Our Digital Content if You are pregnant or believe you may be pregnant;

6.2.2 You must follow any advice given to You by Your doctor or health care advisor. If You have any injuries, and have been approved by your doctor or health care advisor, to undertake Our Wellness Classes or Courses You must still disclose any injuries to Us. We, at Our sole discretion, have a right to cancel any Wellness Class or Courses You attend if We feel it is not suitable to You for whatever reason;

6.2.3 You must let Us have details of any special physical, medical, mental health, psychological, emotional, or other requirement which You are aware which might be relevant prior to receiving any Wellness Classes or Courses.

6.3 We provide Wellness Classes and Courses both online and in person. Please take care, when booking, to ensure You have booked the most suitable option for you.

6.4 Most Wellness Classes and Courses shall be provided to a group of people including yourself unless otherwise detailed in the product description.

6.5 You acknowledge that Our Services may be physically strenuous and You agree that You voluntarily participate in the same with full knowledge that even if the Trainer, and any other Trainer involved in the Session, is not negligent there is an inherent risk of personal injury or illness arising from Your participation in any exercise program and use of any specialist equipment.

6.6 You must ensure that you are fit and well enough to participate in any of Our Services that You book, and You will at all times be responsible for Your own state of health, physical condition and Wellness.

6.7 You must not attend or use Our Services when You are under the influence of alcohol or illegal drugs or immediately following a heavy meal.

6.8 For Wellness Classes and Courses You should arrive at least 10 minutes prior to the start time, and before any necessary warm, to allow for a prompt start. If You know You are going to be late You should contact Us to tell Us as soon as You can before the start time. If You arrive later than the start time and You arrive after any warm-up We will not permit You to participate for health and safety reasons.

6.9 You should not attempt to use any equipment or facilities until the Trainer or another suitably qualified Trainer has instructed You in the correct use of the same.

6.10 You may only use the equipment and facilities provided by Us in the correct manner and must not use them in any manner which is a health and safety risk either to You or to others.

6.11 It is Your responsibility to make any and all arrangements necessary in order to attend or use Our Services. By making a purchase from Our Site You are agreeing to attend those Wellness Classes or Courses at the date and time selected by You.

Studio Rules

6.12 We do not permit You to smoke, vape or be under the influence of alcohol or drugs at Our premises.

6.13 Children must not be brought to the Studio.

6.14 You must bring/have a towel, water bottle and ensure that you are appropriately dressed for exercise for all of Our Services.

6.15 Outdoor clothing and/or dirty clothing should not be worn and should be stored in the location that We ask You to use. Footwear should be removed on entry to Our premises and left in the location We that We ask You to use. Socks may be worn but are not essential. Clothing should be close fitting rather than baggy so that the Trainer (or other Trainer) may assess that movement routines are carried out in the correct manner. Items of clothing with zips at the back should be avoided as these may cause you discomfort or damage equipment. Loosely swinging or sharp jewellery should be removed before a Session. If You do not comply with these dress requirements, We may not allow You to participate in the Session.

6.16 You must familiarise Yourself with and follow any instructions or information which We give You from time to time or on any occasion relating to any fire or other emergency situation or to other issues relating to health or safety.

Digital Content e.g. pre-recorded Courses

6.17 Occasional adjustments may be applied to specific Digital Content, such as updates to comply with alterations in applicable laws or regulatory requirements, or to address technical or security concerns. These modifications are not intended to substantially modify the fundamental attributes of the Digital Content and typically should not impact your utilisation of it. If any alteration is implemented that could impact your use of the Digital Content, pertinent information will be communicated to you.

6.18 In cases where updates are applied to Digital Content, the content will still align with the description provided by us at the time of your purchase. It's important to note, however, that this does not preclude us from improving the Digital Content, thereby surpassing the features initially described.

6.19 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Price changes will not affect any order that you have already placed (please note sub-Clause 6.22 regarding VAT, however).

6.20 All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 7 days, We will treat your order as cancelled and notify you of this in writing.

6.21 If We discover an error in the price or purchase after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens.

6.22 Prices on Our Site are shown exclusive of VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

7. Cancelling and Rescheduling Wellness Classes or Courses

Cancellation for non Membership Bookings

7.1 Subject to the “Cooling off” period explained in sub-Clause 11.1. Where any Wellness Classes and Courses are cancelled by You with less than 48 hours notice Your card will be charged for the Wellness Classes and Courses.

Rescheduling of non Membership Bookings

7.2 You may reschedule any Wellness Classes and Courses once provided You give a minimum of 48 hours notice. In such circumstances the Wellness Classes and Courses maybe rescheduled. Such rescheduling must take place within 30 days of the original booking date and time. Any requests, outside of the “cooling off” period to reschedule with less than 48 hours notice or subsequent rescheduling requests will result in payment being forfeited.

8. Pricing and Availability

8.1 Our Purchase Confirmation sets out the cost of delivering Our Services.

8.2 Minor changes may be made to Our Services, from time to time to reflect changes in relevant laws and regulatory requirements. These changes will not alter the main characteristics of Our Services. However, if any change is made that would affect Your use of the Wellness Classes and Courses suitable information will be provided to You.

8.3 Where any updates are made to Our Services they will continue to match Our description of it as provided to You before Your purchase. Please note that this does not prevent Us from enhancing Our Services, thereby going beyond the original description.

9. Orders – How Contracts Are Formed

9.1 In order to sign up for any Services You will be emailed these Terms and Conditions along with Our Purchase Confirmation. You will be required to confirm you accept these Terms and Conditions on Our Site prior to making a purchase. In doing so You are asking to enter into a formal contract with Us.

9.2 No contract will be formed prior to Our issuance of the Purchase Confirmation email. Your acceptance of these Terms and Conditions constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending You a Purchase Confirmation email. Only once We have sent You a Purchase Confirmation will there be a legally binding Contract between Us and You.

9.3 The Purchase Confirmation shall contain the following information:

9.3.1 Confirmation of Your purchase including full details of the main characteristics of Your purchase;

9.3.2 Fully itemised pricing of Your purchase including, where appropriate, taxes, and other additional charges;

9.3.3 The date and time of Your Wellness Classes and Courses, if applicable;

9.3.4 For Digital Content how to access Digital Content and the date and time until which the Digital Content will be made available to You;

9.4 In the unlikely event that We do not accept or cannot fulfil Your purchase for any reason, We will explain why in writing or by means of telephone call. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to You.

9.5 Any refunds due under this Clause 9 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds under this Clause 9 will be made using the same payment method that You used when making Your purchase.

10. Payment

10.1 In order to secure Our Wellness Classes and Courses You must provide Your card details. Your card will be charged at the time of booking.

10.2 Payment for Digital Content must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Purchase Confirmation.

10.3 All payments are due without any set-off, withholding or deduction except such amount (if any) of tax as You are required to deduct or withhold by law.

10.4 Our Services are exclusive of VAT.

11. Cancellation and the Provision of Digital Content

11.1 If You have purchased Wellness Classes or Course(s) the following will apply:

11.1.1 If You are a Consumer in the UK, by default You have a legal right to a “cooling-off” period within which You can cancel the Contract for any reason, including if You have changed Your mind. The “cooling off” begins once We have sent You Your Purchase Confirmation (i.e. when the Contract between You and Us is formed) and ends when You access any part of the Wellness Classes and/or Course, or 14 calendar days after the date of Your purchase, whichever occurs first.

11.1.2 If You book Wellness Classes and Courses in the course of business You will not benefit from the cooling-off period detailed in sub-Clause 11.1.1 above. Instead, where You give less than 48 hours notice of cancellation or rescheduling of a Wellness Class or Course, no refund will be provided.

11.1.3 You may inform Us of Your cancellation by email using the details provided at Clause 3 above. Please ensure you provide Us with Your name, address and email address.

11.2 If You have purchased Digital Content the following will apply:

11.2.1 Digital Content appropriate to your purchase will be available to you immediately and will continue to be available to you for 365 days, or until the Contract is otherwise ended.

11.2.2 You will be required to expressly acknowledge that You wish for Digital Content to be made available to You to access immediately. You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) any Digital Content, You will lose your legal right to cancel if You change Your mind (the “cooling-off period”). See sub-Clause 11.2.3.

11.2.3 As a Consumer, by default You have a legal right to a “cooling-off” period within which You can cancel the Contract for any reason, including if You have changed Your mind, and receive a refund. The period begins once We have sent You Your Purchase Confirmation (i.e. when the Contract between You and Us is formed) and ends when You access (e.g. download or stream) any of the Digital Content, or 14 calendar days after the date of Our Purchase Confirmation, whichever occurs first.

11.2.4 After the cooling-off period, You may cancel Your access to Digital Content at any time, however subject to sub-Clause 11.2.5, We cannot offer any refunds and You will continue to have access to the Digital Content for the remainder of the period detailed within Your Purchase Confirmation whereupon the Contract will end.

11.2.5 If you purchase Digital Content by mistake (or allow it to renew by mistake), please inform Us as soon as possible and do not attempt to access any Digital Content. Provided You have not accessed any Digital Content since the start date (or renewal date, as appropriate) We will be able to cancel Your order and issue a full refund. If you have accessed any Digital Content, We will not be able to offer any refund and You will continue to have access to the Digital Content.

11.2.6 If you wish to exercise your right to cancel under this Clause 11.2, You may inform Us of Your cancellation by contacting us using the details in Clause 3. Cancellation by email is effective from the date on which You send Us your message.

11.2.7 Any refunds that might be due under this sub-Clause 11.2 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that You wish to cancel.

11.2.8 For further information on your rights as a Consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office

12. Your other rights to end the Contract

12.1 If We are unable to deliver Our Services for more than 90 days You may end the Contract immediately. If You end the Contract for this reason, We will issue You with a refund.

12.2 You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

12.3 If You wish to exercise Your right to cancel under this Clause 12, You may inform Us of Your cancellation by email using the contact details set out at Clause 3 above.

12.4 Any refunds under this Clause 12 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which You inform Us that You wish to cancel. Refunds under this Clause 12 will be made using the same payment method that You used when making Your purchase.

13. Our Liability

13.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

13.2 If You are a business customer - We will not be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

13.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or for the Wellness Classes and/or Courses not being as described, does not match information that We provided, not of satisfactory quality, or is not fit for any purpose made known to Us.

13.4 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

13.5 We will not be responsible or liable if You are unable to access any Wellness Classes and Courses due to any failure or delay in performing Our obligations under the Contract resulting from any cause beyond Our reasonable control.

14. Complaints and Feedback

14.1 We always welcome feedback from Our clients and, whilst We always use all reasonable endeavours to ensure that Your experience as a client of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

14.2 If You wish to give Us feedback about any aspect of Your dealings with Us, please contact Us via email or post at the details provided at 3.1.

15. How We Use Your Personal Information (Data Protection)

We will only use Your personal data as set out in Our combined Privacy & Cookies Policy available from …………………………………...

16. Other Important Terms

16.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms and Conditions (and the Contract) will not be affected and Our obligations under these Terms and Conditions (and the Contract) will be transferred to the third party who will remain bound by them.

16.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract) without Our express and written permission.

16.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

16.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

16.5 If We fail to take steps or delay in taking steps to enforce any of Our rights against You under these Terms and Conditions, that will not prevent Us doing so at a later date, for example Our right to require You to make any payment which has become payable under the Contract.

16.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to Your purchase, We will give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them.

17. Law and Jurisdiction

17.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.

17.2 As a Consumer, any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.

17.3 As a Business Customer any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Attachment

1. Our services, via means of Digital Content and Online Wellness Classes and Content, are available online. We use technology that allows Us to provide Our services provided that you have the appropriate technology (see below) to access the same. For Digital Content We use Squarespace and Telegram and live online classes are provided by Google Meets together referred to below as (“relevant software”) Where either of these are provided to You it will be on the following basis.

2. We will subscribe to the relevant platform and will pay the necessary fees to maintain the availability of Our Services to You. It will enable Us to provide Our Services to You over the internet.

To receive the Digital Content, You may be required to download the relevant platform software but you will not need to pay any separate fee or charge for its use.

We do not provide any PC, laptop, tablet, mobile phone or other hardware (“Device”) or any other App or other software for us on or with any Devices, nor any internet connection or service or other equipment or facilities necessary to enable You to access Our Services.

We do not supply or make available the relevant software platform that You use to access Our Services. We do not act as agent or otherwise on behalf of the relevant software platform. We are not a party to any download and use of that platform. We will have no responsibility or liability to You in any respect about the relevant software platform or any other third party platform provider. It will be subject to and governed by such terms and conditions and privacy policy of the relevant software platform or other third party provider of the platform to You imposes on such download and use.

3. The technology and other items that You will be responsible for providing

It will be Your sole responsibility to ensure that You have access to, and familiarity with all necessary technology so that You can receive and participate in Our Services.

You will need to ensure that You have access to and use the following non-exhaustive list of facilities for this purpose:

a. An appropriate functioning Device which is adequately charged;

b. Stable, reliable, internet access with adequate speed;

c. A location at Your premises (or other premises that you use) with a suitable environment in which to watch, listen, speak where appropriate, make notes, and otherwise to participate as necessary, without the presence of any other non-participating person to distract You;

d. Where the Device on its own does not provide an adequate microphone and/or loudspeakers for the purpose of Our Services, external microphone and/or speakers as reasonably necessary will be required.

4. Scope of what We make available to access

We do not, and cannot, assist you to obtain, set up, maintain, or operate any technology. If you need any assistance or advice about technology, you should seek it from an appropriate third party. We do not, and cannot, give you any advice about what technology is needed or how to use it.

We do not claim to have any expertise or skill in relation to any technology that you need or use for the purpose of accessing Our Services. However, We may offer suggestions in good faith to resolve any problem with that technology that you report, but it will not be in the nature of advice to you. We do not therefore take on any responsibility or accept any liability to you if any such suggestion does not help you to resolve any problem or if by following any such suggestion you experience any other problem, loss or damage to your Device, your digital content or any other technology or other thing.

Without in any way limiting anything in Clause 13 of the Terms of Sale, for the purposes of Clause 13, causes beyond Our reasonable control may include any of the following:

a. Where you are unable to resolve any technology problem (whether or not you have asked Us for or We have offered any suggestions as to how to resolve the problem); or

b. Any slow speed, instability, temporary or other breakdown, unavailability or inadequacy of, or defect in, your internet service or any other equipment or service (e.g. telecommunications, computing, audio or visual) that you use or rely on; or

c. Failure of or a defect in the relevant software platform or any other platform used by Us or you to make the Digital Content available to you; or

d. Lack of an appropriate functioning Device or any failure of or defect in a Device; or

e. Your inability to access the Digital Content due to failure of or defects in Our Site etc.

5. Account setup needed

To make a purchase and enable you to receive any Digital Content, you will first need to setup and then maintain an account with Us. Our Site explains how to set up an account.

We only offer Digital Content for use by businesses. During the process of setting up an account, you will be required to choose a password and user name. We recommend that you choose a strong password for your account.

You may be asked for additional information regarding your account, such as your email address.

6. Your responsibility for your account and its security

You must not share your account or your account details with anyone except you or a member of your staff who has your permission to do so and to receive and use those details on your behalf. If you believe that your account is being used by anyone else, please contact Us immediately. We will not be liable for any unauthorised use of your account.

You are fully responsible for maintaining the confidentiality of your password and account information and for all activities that occur under your password or account. You must ensure that you log out from your account at the end of each session accessed by you. You must immediately notify Us of any unauthorised use of your password or account or any other breach of security relating to your account.

You must never use anyone else’s account without prior authorisation from Us for the specific occasion in question.

When creating an account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your account is kept up-to-date.

Your account will remain active for the duration of the Digital Content. If you wish to close and delete your Account prior to this period you may request the same by using the contact details given at Clause 3.

7. Nature and result of a session of training provided to you or your staff

We will use Our reasonable endeavours to provide you with Our Services using reasonable care and skill. However, the nature of online training is such that there may be intrinsic limitations due to the online nature of it. Consequently, although dependent on various factors, the effectiveness or result of any one or more sessions will differ in each case.

We make no warranty or representation that, and give no undertaking that any, or any particular, result will be brought about as a result of you taking part in Our Services.